The Fieldhead Hotel

Portuan Road
Hannafore
West Looe
Cornwall

Tariff Notes

General Notes

• Prices are per person per night. The first two in a room are at the double rate.
• There are four large superior double/twin bedded rooms, two on the second floor with balconies and two on the ground floor all with extensive sea views. They are equipped with mini fridge, bathrobes and security safe.
• Most of our rooms can be made as a double or a twin and are available for single occupancy but will incur a supplement dependent on the season. Please ask for details. We have two single rooms with ensuite facilities.
• Our beds are made up with duvets, if you prefer sheets and blankets, please request at time of booking.
• All rooms have colour FreeView TV, radio, phone, tea/coffee making facilities, hairdryer and iron
• We reserve the right to increase prices at any time – this will not affect bookings already confirmed.
• There is no reduction for meals not taken when part of a pre-booked package.
• You may start and end your booking on any day of the week.

Hotel Gift Vouchers

• We are happy to arrange Gift Vouchers for hotel stays or meals in the Restaurant.

Financials

• When booking accommodation, a non-refundable administration fee/deposit of 20% of the total tariff or £30 per person (whichever is the greater) is requested to guarantee your booking and payable by Card and which is credited to your account.

Contracts and Guarantees

• Payment of a non-refundable administration fee/deposit confirms the Guest is content with the terms and conditions of their reservation and cancellation policy and instigates a binding contract between the Owners and the Guest.
• Should a reservation be cancelled within 28 days of the arrival date, or not taken up or guests leave during their booking, and we are unable to re-let the accommodation, we reserve the right to recoup our shortfall and charge 100% of the outstanding unoccupied accommodation against the given Card.
• It is for that reason we strongly recommend holiday insurance be taken out.
• For our part, we guarantee that a booking, once made is held for the booking guest on the terms and conditions applicable at the time of booking which we confirm in writing.

Settlement of Accounts

• On departure, payment of accounts can be made by cash or any major credit card.
• We do not accept Diners Club.
• We no longer accept payments by cheque. If that is your preference, prepayment of your booking 30 days prior to arrival is required.
• Our tariff includes VAT at the current rate
• There are no hidden charges or service charges.

Gratuities

• Gratuities for staff are left to the guests’ discretion to reward good service. It is divided equally amongst all members of staff at the time of the gratuity being distributed via the Payroll.

Arrival and Departure

• Rooms may be occupied from 2.30pm on the day of arrival and guests are asked to vacate their rooms by 10.30am on the day of departure.

Horizons Restaurant

• Breakfast is available between 8.00am and 9.30am 7 days per week.
• SundayLunch is served throughout the year from Noon until 1:30pm .
• ‘Lite Bites’ menu is available from 11.00am until 5.00pm .
• Children’s Menu is available and High Tea is served from 5.30pm to 6.00pm
• Packed lunches are available. Please order the day before.
• Dinner is served from 6.00pm with last orders at 8.00pm . We offer a daily changing 4-course menu with a selection on each course of interesting dishes prepared to order and using fresh ingredients mostly locally sourced including Looe Day Fish.
  
• Residents staying on our Bed and Breakfast Tariff are welcome to book for dinner.
• Residents are also welcome to invite guests for any meals and it would be helpful if we could be advised during the day.

Smoking Policy

• Smoking is no longer allowed in the hotel but is permitted on the balconies of Superior Rooms, Veranda and Garden.

Disabled Access

• The Hotel is hard to access for those with limited mobility there being steps from the car park to Reception, Bar and Restaurant.

Swimming Pool

• The heated outdoor swimming pool is normally open from mid May through to mid September, subject to weather.
• If the pool is closed during your stay due to repair or maintenance, no refund will be made.
• Children under 16 years are not allowed in or around the pool unless supervised by an adult.
• Swimmers must not be in the pool area alone. There must always be at least two people for safety reasons and all guests must sign the Swimming Pool Book at Reception. This is not to infer that the Management will be responsible for any aspect of your swimming.

Car Parking

• The Fieldhead is fortunate to have its own car park for which there is no charge.
• There is adequate room for all guests’ cars with consideration for others.

Children

• Children are welcome at The Fieldhead
• Children Rates including Breakfast when sharing with 2 full paying adults:
  • 0 - 4 are free for Bed and Breakfast. We make a one off charge of £10.00 for a cot and child bed.
  • 5 to 8 = 30% of the per person rate.
  • 9 to 11 = 40% of the per person rate.
  • 12 to 15 = 50% of the per person rate.
  • 16 and over are deemed to be an adult.

Pets are welcome

• Pets are welcome to stay in bedrooms but are otherwise not permitted in Public Rooms or hotel grounds – excepting service dogs.
• There is a small charge towards Housekeeping.

Wireless Internet Access – Wi-Fi

• We are pleased to offer free wireless Internet access.
• Should a guest have any difficulty using this service, it will be unlikely that a member of staff will be able to assist.

Little Luxuries

• We are happy to arrange Flowers, Fruit, Champagne , Chocolates or Sandwiches to be in a room ready for an arrival.